Terms of Service

These Terms of Service (“Terms”) govern access to and use of services provided by RedRight Labs LLC (“RedRight,” “we,” “our,” or “us”). They cover our website and, where activated under an applicable service agreement, the RedRight Isla system. A separately accepted written service agreement controls if it conflicts with these Terms. Browsing this site does not purchase a service, create a subscription, or enroll you in messages.

Current public demo: booking is coming soon. The demo form is closed; it does not submit details or reserve a time. Voice, outbound messaging, Google connections, payments and paid AI are not activated by this public preview.

1. Service Description

RedRight Isla is an operational communication and workflow assistance system designed for service-based businesses. Functionality may vary by configuration, industry vertical, and onboarding scope.

2. Operational Model & Human Oversight

Isla operates within defined workflows and protocols. Certain booking requests, confirmations, or operational packets may be routed for human review and approval. Final appointment confirmations may require approval by the business or artist. An inquiry, suggested time or draft is not a confirmed appointment. The business remains responsible for professional decisions and the services it provides. Isla is not a medical professional or an emergency service; aftercare support does not replace professional advice or urgent care.

3. SMS & Communication Disclosure

Where enabled, Isla may send operational messages via SMS or voice. Message frequency varies based on business activity. Message and data rates may apply.

Businesses using Isla are responsible for implementing legally compliant opt-in processes and maintaining records of end-user consent for their own client programs. RedRight is responsible for consent for its own communication program. Consent must identify the sender and message purpose; it is not transferred from one shop or program to another.

3.1 End-User SMS Consent & Opt-Out Rights

When SMS messaging functionality is enabled, RedRight Isla may send operational text messages on behalf of subscribing businesses. These messages may include appointment confirmations, scheduling coordination, reminders, intake follow-ups, aftercare communications, and service-related notifications.

Recipients must give the consent required by applicable law and provider rules before messages are sent. Businesses using Isla must obtain and retain the written opt-in required for their client messaging program. Consent must be a separate, informed choice; it cannot be bundled into acceptance of these Terms. A phone number alone is not consent.

By providing a mobile phone number and consenting to receive messages, the end user agrees to receive operational SMS communications. Message frequency varies based on appointment activity and workflow triggers. Message & data rates may apply.

Carriers are not liable for delayed or undelivered messages.

End users may opt out at any time by replying STOP to any SMS message. Once an opt-out request is received, no further SMS messages will be sent apart from one permitted opt-out confirmation, unless the recipient gives the required new express written consent to receive those messages again. A later question does not automatically restart a recurring message program. You can also tell the sender or contact RedRight to withdraw consent.

For assistance, users may reply HELP to any message or contact support@redrightlabs.com.

Consent to receive SMS messages is not a condition of purchasing services from RedRight or any subscribing business.

RedRight does not sell, rent, or share mobile phone numbers for third-party marketing purposes.

RedRight’s Isla demonstration texts

RedRight Labs LLC operates its own Isla product demonstration program. Raylz Tattooz is a fictional demonstration shop, not an operating tattoo business. People may separately choose texts to arrange their demonstration and texts to participate in it. Participation texts include discovery questions, client confirmations, artist review and arrival briefs, appointment updates, CareWatch check-ins, demo feedback or review requests, and photo or portfolio requests. Demonstration participants may play the client, artist or shop owner; each receiving number requires its own consent. Appointment and aftercare scenarios are fictional; any enabled text messages are real.

Permission for scheduling alone does not enroll someone in the interactive demonstration. When full-demo messaging is activated, website, in-person iPad and remote guest choices will present the same full-demo notice. A presenter entering a guest’s number or signing into an admin account does not provide that recipient’s consent. Texting is recommended, but choosing it is voluntary and not a condition of purchase. No choice authorizes unrelated sales messages or another shop’s program. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Public booking remains Coming soon and sending stays off until separately authorized.

4. No Guarantees

RedRight provides operational support services and does not guarantee uninterrupted service, error-free operation, revenue growth, bookings, or specific business outcomes.

5. Business Responsibilities

Businesses using Isla are responsible for:

• Final approval of bookings and scheduling commitments
• Maintaining accurate calendar availability
• Compliance with applicable laws and professional obligations
• Obtaining required customer communication consent
• Timely review and response to operational packets where applicable

6. Acceptable Use

You agree not to use our services for unlawful, abusive, deceptive, fraudulent, or harmful activity. RedRight may suspend or terminate access for violations, misuse, nonpayment, or risk to platform integrity.

7. Limitation of Liability

To the fullest extent permitted by law, RedRight shall not be liable for indirect, incidental, special, consequential, or punitive damages, including business losses arising from missed appointments, scheduling conflicts, communication delays, or reliance on automated workflows.

8. Intellectual Property

The RedRight Isla system, including its workflows, automation logic, templates, branding, and documentation, remains the exclusive property of RedRight Labs LLC.

9. Governing Law

These Terms are governed by the laws of the State of South Carolina, United States, without regard to conflict-of-law principles.

10. Fees and service agreements

No payment is collected through the current public demo page. Any paid service requires separately presented and accepted commercial terms before activation, including its price, included usage, any additional charges, billing frequency, renewal, cancellation and refund terms. This page does not enroll you in an annual commitment or authorize recurring charges.

An existing signed agreement continues to govern the service covered by that agreement. A demo request is not a purchase or a waiver of the billing requirement for paid shop service.

11. Privacy and changes

Our Privacy Policy explains how we handle information. We may update these Terms and will post the effective date and provide any further notice or acceptance process required by law. Nothing in these Terms limits rights that cannot lawfully be waived.

12. Contact

RedRight Labs LLC
South Carolina, USA
support@redrightlabs.com